A virtual number for business is a cloud cloud-based number that is used by businesses for routing incoming calls as per the request of the customers. The calls can be automatically routed to designated departments and agents. Virtual call center services support a business to expand business locally as well as globally. Virtual numbers for business are efficient ways of communication that have replaced desk phones.

Virtual phone number providers help a business in the following ways:

1. 24×7 support: A virtual number for businesses that offer round-the-clock service to customers. It allows uninterrupted communication and service delivery. A business provider can strengthen communication through customized ways to make it more interesting and innovative.
2. Multiple language options: Virtual phone number providers can offer multiple language options to a business. Virtual numbers can offer customized language options to the customers that make the business accessible. It helps to reduce language barriers and miscommunication. Multiple language options also allow a business to expand the business globally as well as locally.
3. Integration: Virtual phone number providers allow a business to integrate different cloud-based solutions to enhance business service delivery and communication. Virtual phone number providers can help the business to integrate different cloud-based solutions that can strengthen the service delivery. Integration of solutions can be customized as per the needs of a business. Virtual numbers for business can be used by different business sizes and industries. It can be integrated with missed call solutions, CRM, IVR menus etc.
4. Multiple channels: Virtual call center services allow a business to be omnipresent by being present in multiple channels. Multiple channels help in creating easy leads and attract customers. It also establishes a brand image for the business with better market value.

The top 5 virtual number providers for the year 2024 are:

1. Knowlarity: Knowlarity is one of the top reliable names in the telephony solution industry. It offers a high conversion rate and identifies quality leads by providing 24×7 services that deliver real-time data insights. Virtual number features India by Knowlarity offer IVR, call recording, call routing, and options for concurrent calls, along with multilingual support. The numbers can be international numbers. It allows a business to take free demo trials of the service guided by experts.
2. Nextiva: The virtual number service provided by Nextiva can be easily managed by using their app on the desktop, laptop, mobile phone, tablet, desk phone etc. Businesses can keep their local number and use it with Nextiva to get HD voice calling over VoIP. They also allow businesses to get virtual business phone numbers for different geographic locations. The provider offers call forwarding/routing, auto attendant, receptionist, voicemail to email, call queuing, unlimited calls and call analytics. Their virtual phone system app functions both in iPhone (iOS) and Android phones, thus making it flexible to attend business calls on personal mobile devices.
3. Call Hippo: The virtual phone number solution provided by Call Hippo facilitates an integral component of implementing a professional business phone number system. Hosted on a cloud platform it can directly route calls, it also allows concurrent calls. The features provided include a power dialer, smart switch, global connection, small call forward, easy call transfer, call queuing, call recording, call analysts, voice mail and many more.
4. Grasshopper: Grasshopper is popular among startups and small businesses. It can be used with a mobile app that allows a business to manage through a phone system on any device and from any location. It also allows maintaining business and personal calls on the same device and never missing a call. Grasshopper combines all essential features in one package with call forwarding, voice mail, business texting, business VoIP Wi-Fi calling etc.
5. Phone.com: It offers auto-attendants along with their choice of pay-per-minute or unlimited calling plans. The provider is perfect for offering customizing numbers that can be easily remembered. It also allows automatic attendance that can also be customized. A business can use the unlimited extensions, faxing and texting services and voicemail to email capabilities. The ability to call screens vital caller information when calls are received from customers to clients. The unlimited extensions offered by Phone.com come with call logs, the ability to route calls, a conference bridge, and individual boxes for voicemail.